Returns Policy

Return Policy

Returns are very costly to internet sellers of firearms.  Due to the expense incurred by returns, we make every effort to insure your order is shipped accurately and the product meets the standards of our advertising.  If a return must be made, please note the following policies:

1. No returns will be accepted after 15 days of the delivery date.
2. You must first call to get a RMA # before returning any merchandise.  Failure to do so will result in your return package not being accepted.
3. Return shipping charges are the responsibility of the customer in ALL instances except one in which we shipped you the incorrect item due to our error.  If the incorrect product was shipped by our error, a call tag or return shipping label may be issued to return the item.
4. All returned items must be returned in the same condition in which we sent them.  Gun Smith Arms reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.
5. IMPORTANT – An RMA # and a detailed note explaining the reason must be included with all returns.  Be sure to include all current contact information, ie, name, address, daytime phone number, email address and copy of invoice.
6. For all items under a manufacturer warranty, the customer should handle the return directly with the manufacturer.
7. No returns will be accepted on any parts kits for any reason, including missing/damaged parts.  Buyer assumes all responsibility for missing/damaged parts, etc when ordering a parts kit.
8. No returns will be accepted for cosmetic issues, missing items, etc once the firearm(s) has been transferred to you by your FFL (dealer).  ALWAYS inspect your firearm(s) PRIOR to accepting the transfer from your dealer.
9. Shipping charges are never refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the order to you.  No exceptions.
10. If we have to send a return shipping label to get an item back from your FFL for any reason (not passing background check, FFL refusing to do the transfer, you changed your mind, etc), we will deduct the return shipping charges from your refund.

Order Cancelations 

1. We invest time and money in every order placed as soon as your payment is processed (our automated processes begin immediately after the order is placed).  For this reason and since there is work involved internally with canceling an order, all orders canceled for any reason will be charged a 15% cancelation fee.  By placing an order with us (online or by phone), you agree to pay a 15% cancelation fee (maximum fee of $25.00) should you decide to cancel your order for any reason.  Additionally, If a credit card was used for the order, your refund will be minus 3% credit card fee as well as the cancelation fee.  This fee is charged even if you cancel immediately (within seconds) after placing the order.  Please be sure of your order, and it's accuracy, before you place it with us.  We do not like to charge a cancellation fee and apologize for having to do so, but it is necessary when cancelations occur.
2. Threatening us that you will tell your friends, post negative comments on the internet, dispute the credit card charge, etc, will NOT cause us to waive this fee.  Unless you are 100% sure you want the order, please do NOT place it.  Thank you for your understanding of this policy.
3. Orders can not be canceled by email.  Any cancelations via email will not be accepted.  You must call 651-497-5146 during normal business hours and speak to a representative to cancel you order.

Changes to your Order

1. No changes can be made to an order after it has been placed as it relates to items ordered or quantities ordered.  Be sure your order is correct before you hit submit.
2.  Your order will ship to the FFL dealer you select when placing the order.  Only select the FFL dealer if you intend to use them for the transfer as any changes will incur a $25.00 FFL change fee.  Be sure to ALWAYS contact your selected FFL before placing your order to verify 1) if they are still in business,  2) will they accept the transfer for ALL items on your order,  3) is their address correct in their listing on our site used for your order, and 4) what fees will they charge you for conducting the transfer.  This applies to FFLs labeled as preferred as well.  If an FFL dealer change is required on your order after it is placed, you will be assessed a $25.00 fee (per order) for changing the FFL dealer.  FFL dealer changes are time consuming and an interuption to our workflow and thus the nominal fee is necessary.

Refunds

1. Refunds will be issued in the same manner in which the original payment was made.
2. Credit Card refunds are subject to a 3% return fee.
3. Restocking Fee – If we deem a return was made without reasonable cause, or where we deem using our judgment the product meets the advertised condition, the refund will be charged a 15% restocking fee.
4. Canceled Orders – Any order canceled for any reason will be charged a 15% cancelation fee (maximum fee of $25.00).
5. Transfer Fees charged by your dealer – You should always inspect your firearm(s) PRIOR to completing the transfer with your dealer to whom the firearm(s) was shipped.  Fees charged by a dealer transferring a firearm to the end user will not be refunded by Gun Smith Arms for any reason.  These transactions are at the full risk and expense of the consumer.
6. Shipping charges are never refunded.  If you return an item for any reason, please know we will not refund the shipping charges you incurred when we shipped the item to you.  No exceptions.
7. If we have to send a return shipping label; to get an item back from your FFL for any reason (you failed background check, FFL refused to do the transfer, you changed you mind, etc), we will decudt the return shipping charges from your refund.

Refused Packages

1. Refused packages will be subject to the return shipping charges.  In the instance where the delivery of an order was refused is to be refunded, the refund will be minus the original shipping charge, the return shipping charges and the restocking fee. Thank you for your understanding of this policy.

Exchanges

1. When returning items to be exchanged, please include estimated shipping charges to ship the replacement item.
2. All returned items must be in returned in the same condition in which we sent them.  Gun Smith Arms reserves the right to evaluate the merchandise to determine if a refund or exchange will be made.
3. No exchanges/returns will be accepted for cosmetic issues once the firearm(s) has been transferred to you by your FLL (dealer).  ALWAYS inspect your firearm(s) PRIOR to accepting the transfer from your dealer.